POLICIES AND DISCLAIMERS

The terms and conditions set forth herein reflect Tay"s Auto Detailing’s policy with respect to each of its customers. All customers of Tay"s Auto Detailing agree to be bound by the terms and conditions set forth below.

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1. Our mission is to offer a stress-free detailing experience for all of our clients.

• Your vehicle and performing proper detailing techniques is our first priority.

• We will not perform any service that shows potential to cause harm or damage your vehicle.

• Communication will always be open between the detailer and client. 

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 2. Prior to Tay's Auto Detailing performing services on your vehicle, you, the owner, will advise us of          any cosmetic or mechanical issues that would prevent us from completing the detail.

• These may include low battery, trunk permanently shut, windows don’t roll down, etc…

• There are NO GUARANTEES of bringing said customer’s car back to a specific condition (i.e. “Show Room New”).

• Failure to provide a valid method of payment will be seen as forced cancellation of said commitment and customer will be billed according to policy listed below. 

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 3. If your vehicle poses a potential threat to our health and/or safety, please let us know.

• If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.

• If your vehicle cannot be detailed once we arrive, you will still be charged the deposit amount of your scheduled appointment (this includes not being present once we arrive, lock outs).

• Tay's Auto Detailing reserves the right to refuse service.

 

 4. Appointments

• We will arrive as close to the scheduled appointment time as possible. However, sometimes situations can occur that will disrupt the daily schedule. Our safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control.

• There would be an additional $10 late fee added on for every 30 minutes of clients tardiness or $5 off any service for ours. We hold ourselves accountable for quality and professional services. 

• Pricing packages will be discussed before service. However, prices may vary for size of vehicle and condition.​

• Additional charges can / will be applied for heavy stains, excessive pet hair, excessive debris removal, personal item removal due to the additional time it takes.

• We require 24 hours notice to change or cancel an appointment.  

• An appointment is defined as one (1) scheduled car. Bookings with multiple cars will be subject to multiple cancellation fees (i.e. Deluxe Wash deposit is $34.50 and Premium Wash deposit is $49.50 totaling $84 will be the pre paid fee.

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5. Cancellation & Rescheduling Policy

• We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment.

• Maintenance package deposits are non-refundable once the first appointment within the package has been completed.

• Deposits are fully refundable if the appointment is cancelled by the client with at least 24 hours' notice prior to the scheduled appointment time.

• Deposits are fully refundable on the same day if the detailer cancels the appointment or if the appointment is cancelled due to inclement weather that renders the service impossible.

• Rescheduling Policy: Clients are permitted to reschedule their appointment up to two (2) times without incurring an additional deposit.

• After two (2) reschedules, a new deposit of 30% of the service cost will be required to secure the rescheduled appointment.

• Late Cancellation/No-Show Policy: Cancellations made with less than 24 hours' notice will result in the forfeiture of the deposit. -No-shows will result in the forfeiture of the deposit. Important Notes: All cancellations and rescheduling requests must be communicated via text or phone call. 219-359-8903.

• We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, such as equipment failure or staff illness. In such cases, we will provide as much notice as possible and offer a full refund of the deposit or a rescheduled appointment. Weather related cancelations are determined by the detailer, and based on the ability to complete the service to our standards. The maintenance package policy is in place due to the package being discounted for multiple services. 

• Convert your scheduled appointment to a gift card. If circumstances have changed (i.e. you sold your car and no longer have it), you may convert the full amount of your scheduled appointment to a gift card for later personal use or to give as a gift. Tays Auto Detailing reserves the right to withdraw this option for fleet vehicle/business vehicle bookings.  

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6. Deposit and Refund Policy

•  A deposit of 30% of the total service cost is required to secure your appointment, with the exception of maintenance packages.

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 7. Property Damage

• Each customer agrees to indemnify and hold harmless Tays Auto Detailing, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney’s fees) arising out of Tays Auto Detailing’s mobile services, including without limitation, any property damage which occurs to my property or the property of any neighbor.  I acknowledge that the unique mobile nature of Tays Auto Detailing’s business may expose me to greater property damage risk, and I hereby assume such risk.

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 8. Tays Auto Detailing will neither install nor remove any car seats or custom equipment from your              vehicle.

• We will neither remove nor install car seats from your vehicle. If you would like your car seat cleaned under, please have it removed prior to your appointment.

• We will neither remove nor install custom equipment from your vehicle. This includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors, and bumper stickers. If you would like these things cleaned under, please have them removed prior to your appointment.

• Please remove all personal items inside prior to service vehicle including trunk, armrest and glove compartment. We are not responsible for loss or damages.

• Honesty and integrity are our best quality. If money get sucked in by the vacuum we will return it.

 

 7. Payment

• We accept cash, checks , Cash app, Venmo, Apple Pay, Zelle and credit / debit cards via Square. Full payment is due at the completion of the detail.

• Cash payment may be left prior to service somewhere safe for retrieval if owner is not able to be there in person.     (Section 3 is only if owner is not there and the vehicle is locked). 

• Deposits are required before arrival of service. 

• If payment was made online or by phone, your card will be charged before (deposit) and after completion ( remaining balance).

• There will be a $35.00 charge for Non Sufficient Funds. 

• If payments are taken over the phone with a card number via Square. We use the distributing of information as consent to policy. Money sent via mobile apps are considered consent to policy. 

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 8. Photographs and Video

• We will always ask your permission to take pictures or video of your vehicle for marketing purposes. 

• Names and addresses will never be disclosed in footage.

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 9. Damage/Accidents

• Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. (Good thing we are good at what we do!)

• Reimbursement will be paid for any major damage caused to your vehicle as a result of our employee’s gross negligence or willful misconduct. Taylor Burnett owner of Tays Auto Detailing LLC  will need to approve all request before issuing any reimbursement.

• If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.

• WE ARE INSURED

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Each customer agrees to indemnify and hold harmless Tay's Auto Detailing, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney’s fees, resulting from any service provided or injury after our services have been completed.

We have made some changes to our Terms of Service because of the General Data Protection Regulation (GDPR) .